Terms and Conditions

By using this website and purchasing products from NZ Sailcraft Ltd you and/or the purchaser (“The Customer”), agree to the following terms and conditions:

Handling and Shipping

Delivery is through a national courier and is usually achieved within 3-5 business days.

We have kept all freight rates to a minimum. In addition to the Shipping Fees some items also incur a Handling Fee. This Handling Fee covers the increase in packaging and shipping costs for parcels that are outside the courier’s specified dimensions.

Rural Deliveries are charged an extra fee.

NZ Sailcraft ltd reserves the right to change the freight charge on any item at any time. If the cost to freight an item is substantially more than what is shown on this website, NZ Sailcraft will charge the difference in freight charge to the customer.

We make sure that all goods are carefully packed. Should the goods be damaged upon delivery, then please contact us immediately so that we may follow up with the courier. We shall not be liable for failure to deliver on a timely basis due to causes beyond our control.

If NZ Sailcraft Ltd makes a mistake in addressing then we’ll cover any costs for re-delivery, and endeavour to rectify the issues in a timely manner. If the Customer is found to have given an incorrect or insufficient address, then NZ Sailcraft ltd will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.

International customers – Please email for freighting quote. NZ Sailcraft will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs and subject to inspection fees. We urge you to check your country’s legislation for any items prohibited by any law, regulation or statute of any country or state to, or through which the items may be shipped.

Ordering and Paying

We have three payment options for you to choose from:
1. Direct Credit into our bank account
2. Cash on Pickup

NZ Sailcraft Ltd has the right to refuse the sale or supply of any product where we deem appropriate. Every effort will be made to supply you with your order, however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.

Where a product on the website has a price of zero, the product is likely to be out of stock and therefor unable to purchase. Any purchase of a product for zero dollars will not be considered valid and we will contact the customer to inform that the sale will not go ahead, however we will happily discuss with the customer further options to purchase a similar product. If a transaction for a product with a price of zero is processed and payment is made for freight, we will not continue with the transaction and will refund the freight for that item.

Cleared payment is required prior to us shipping orders.
NZ Sailcraft Ltd gives its customers the option to pay using internet banking and direct crediting the money directly into our account. If the Customer credits money to an incorrect bank account number, and the correct number was provided to the Customer, then NZ Sailcraft Ltd will not accept any responsibility for correcting payment and the goods will not be dispatched.

Back Orders – If there is any unexpected delay of the product, you will be notified by email. An estimated date of departure will be given and you will have the right to cancel your order.

Using this Site:

While we make all efforts to check pricing and product availability and endeavour to eliminate all other errors, inadvertent errors do occur from time to time and NZ Sailcraft Ltd reserves the right to decline orders arising from such errors. We thank you for your understanding in such matters.

NZ Sailcraft Ltd does not warrant that information, opinions, services, and products contained in this web site will satisfy your requirements or safety needs or that it is reported without defect or error.

We reserve the right to make any changes to our website at any time. This includes all content, policies and terms and conditions.

By using this website and the information herein you assume full responsibility of any outcome, including responsibility for all costs associated with servicing or repairs of any equipment you use in connection with your use of this web site. By using this website you accept all changes that may have been made to any part of the site and agree that this is reasonable notice for these changes. As there may have been changes made since you last visited this site we suggest that you do review the site, terms and conditions.

Returns Guarantee

You can buy online with confidence through NZ Sailcraft Ltd. We offer our Customers a 14-day Returns Guarantee from the date of purchase. If for any reason your product is faulty then please follow this procedure and we shall organise your prompt replacement, refund or credit:

1. Contact us to let us know that you would like to return an item and arrange your Returns Option. Returns Options include exchange, or credit. Call (09) 4867739 or email hayden@nzsailcraft.co.nz

2. Repack the item very well. It is our policy that only items that are in resaleable condition will be accepted under our Returns Guarantee.

3. You need to send back your packing slip as proof of purchase. Please ensure that the name, address, email address and phone number of the Customer are recorded on slip. Take a copy for your records.

4. Return the package using your choice of courier to:

NZ Sailcraft Ltd
4/5 Balfour Road
Auckland 1052

Please note that Cash On Delivery returns will not be accepted and that shipping costs will not be refunded.

As mentioned, the items must be in resaleable condition for them to be accepted under our Returns Guarantee.

In accordance with the Consumer Guarantees Act 1993 any goods that are faulty or not of good quality, the customer has the right to a repair, replacement or refund.

Returns Options

The options available to our customers when they return a product are:

Exchange – If you find that a product that you’ve received is unsatisfactory then we will gladly exchange it for another item of the same purchased value. Proof of purchase is required but may be waived if we believe that we have sold the product.

Refund – Our 14-day Returns Guarantee refund on purchase means you can buy online with confidence. Refunds will be paid out in the same tender that was received. Cheques must clear before refund will be issued.

Credit – You are welcome to receive your refund in terms of a shop credit